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About Professional Services

Relevant to many different occupations, this sector focuses on the areas that keep businesses running efficiently and profitably and keep staff and customers happy.

Millions of people work in this sector, and your Apprenticeship could lead to a role in a number of different areas within an organisation.

Around 20,000 apprentices start a Business Admin Apprenticeship every year. This Apprenticeship uses employer led, up to date, flexible qualifications which meet the changing skills needs of employers.  97% of employers say that effective administration is essential to their business, so they do a crucial job.

As an apprentice, your exact duties will depend on your employer and the level of Apprenticeship you are doing. It’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spread sheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

One of the great things about business and administration is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Administration roles are also an excellent starting point to move into management once you have more experience.

Business & Customer Service Traineeship

Level: 2

Duration: Up to 20 weeks

A Traineeship is an opportunity to prepare for your Apprenticeship.

Traineeships allow you to gain work experience with a local employer. The Traineeship is tailored to your individual career aspirations.

If you need a boost after the recent disruptions with your education, or support applying for an Apprenticeship, then a Traineeship is for you.

Operations / Departmental Manager Apprenticeship

Level: 5

Duration: 15 months

An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Business Administrator Apprenticeship

Level: 3

Duration: 15 - 18 months. As well as regular visits from your assessor you’ll also attend additional knowledge classes (online) for one day a week (for 10 weeks) to support you through your Apprenticeship.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Team Leading / Supervisor Apprenticeship

Level: 3

Duration: 12 months - one day per month at Training 2000

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Customer Service Practitioner Apprenticeship

Level: 2

Duration: 12-16 months. One day per week. The one day per week will not always be with Training 2000. It might include shadowing, mentoring, industry visits and attendance at competitions

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

There’s 97% of employers who say effective administration is essential to their business

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