Skip to main content
Level 5 Apprenticeship

Operations / Departmental Manager

An Operations / Departmental Manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Apprenticeship information

  • Entry requirements

    A minimum of five GCSE at grade 4 (C) or above including Maths and English AND prior experience in a manager role.

  • Where will I study?

    Training 2000 Blackburn or your workplace

  • Duration

    2 years - one day per month

close-up-students-writing-reading-exam-answer-functional skills

Functional skills

You may need to complete your English and Maths Functional Skills depending on your GCSE grades or if you cannot provide evidence of your GCSE results.

The Functional Skills programme runs as an addition to the time you are already required to spend doing your 20% off the job and will last a minimum of 2 weeks per subject; if you need to complete both English and Maths that is a minimum of 4 weeks. If a subject then needs re-sitting, this will therefore be more time in the classroom on top of the minimum 2 weeks per subject.

Our Apprenticeship includes:

  • Structured delivery programme that includes one day in the classroom per week at our Blackburn/ Preston site comprising of knowledge and tutorial sessions
  • Assessor visits and reviews in your workplace
  • Access to learning on e-portfolio
  • One-to-one tutorials
  • Awarding body registration and certification
  • Working with your employer to develop real life workplace projects

What you'll learn


Organisational performance – delivering results

  • Operational management
  • Project management

Finance Interpersonal excellence – managing people and developing relationships

  • Leading people
  • Managing people
  • Building relationships

Communication Personal effectiveness – managing self

  • Self-awareness
  • Management of self
  • Decision making

Next steps

On completion of this course you may want to consider the following options to further your career.

Where can you progress to?

Frequently asked questions

This relates to evidence collected by the learner to ‘prove’ they have met the standards. This could be examples of work completed, positive feedback received from customers/managers or a written statement detailing the steps taken to resolve problems, for example.

We make use of an online portfolio system, which means everyone has access 24/7 whether working in the office or from home.

Absolutely – we support all learners to develop their Maths/English skills throughout the programme and deliver Functional Skills qualifications at the appropriate level where applicable.

The minimum duration for all Apprenticeships is 12 months. Apprenticeships can be completed at any point from month 13 depending on progress made throughout the programme.

Your assessor will conduct monthly meetings, where learning and development will take place as well as assessments.

There is a 60 day wait time from completion called the ‘gateway to End Point Assessment (EPA)’. During this time, we complete a mock-EPA to help prepare you.