Operations / Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
A minimum of five GCSE at grade 4 (C) or above including Maths and English AND prior experience in a manager role.
Where will I study?
Training 2000 Blackburn
2 years - one day per month
English and Maths
You may need to complete your English and Maths Functional Skills depending on your GCSE grades, or if you cannot provide evidence of your GCSE results.
The Functional Skills programme runs as an addition to the time you are already required to spend doing your off-the-job training. Following a thorough assessment process, we will select a learning plan suitable for you, which will be either 2-weeks full-time or 12-weeks (one day per-week) each for English and/or maths.
If a subject needs re-sitting, this will be additional time in the classroom on top of your learning plan.
What you'll learn
Implementing the theory into your job:
- Management of self and others
- Leading people & the role of the manager
- Managing people
- Building internal and external relationships
- Operational management
- Managing projects
- Problem solving & decision making
On completion of this course you may want to consider the following options to further your career.
Where can you progress to?
Frequently asked questions
This relates to evidence collected by the learner to ‘prove’ they have met the standards. This could be examples of work completed, positive feedback received from customers/managers or a written statement detailing the steps taken to resolve problems, for example.
We make use of an online portfolio system, which means everyone has access 24/7 whether working in the office or from home.
Absolutely – we support all learners to develop their Maths/English skills throughout the programme and deliver Functional Skills qualifications at the appropriate level where applicable.
The minimum duration for all Apprenticeships is 12 months. Apprenticeships can be completed at any point from month 13 depending on progress made throughout the programme.
Your assessor will conduct monthly meetings, where learning and development will take place as well as assessments.
There is a 60 day wait time from completion called the ‘gateway to End Point Assessment (EPA)’. During this time, we complete a mock-EPA to help prepare you.