Skip to main content

Accessibility Statement

Training 2000 is committed to making our website accessible to everyone. If you feel that we could do more to improve our accessibility, please contact us with your suggestions. Below you will find information on the steps we have taken to make our website as accessible as possible.

  • Our website and associated content is designed for as many people as possible in mind, and we are committed to providing a website that is accessible to all users and one that provides a positive user experience.

This website is content managed by Training 2000. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

In addition to the above, there are customisation tools available via your browser or personal device that will improve your online experience if you have a disability. AbilityNet - How to use My Computer My Way has step-by-step advice on making your computer, laptop, tablet or smart phone easier to use.

Accessibility on this website

Whilst we are fully committed to improving our user experience and accessible, we are aware some parts of this website are not fully accessible. This includes:

  • PDF’s published before 23 September 2018 are not fully accessible to screen reader software.
  • All on demand videos will have optional captions available, however this does not extend to all of our live video streams.
  • Some of our online forms are built outside our site using third-party software and maybe difficult to navigate using just a keyboard.

Technical information about this website’s accessibility

Training 2000 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

We regularly test and monitor our website content for accessibility as we are committed to ensuring a positive user experience whilst meeting current WCAG 2.1 AA standards.

Whilst we have implemented processes for the ongoing maintenance of this site, not all elements will work for everyone.

Non-compliance with the accessibility regulations

The content listed below are issues and bugs we need to resolve as a matter of urgency on our site

  • Online application form is a third party website that is skinned to make it look part of Training 2000’s website, is exempt as it is outside of our control
  • The location maps link to a third party (Google maps) which makes it exempt as it is outside of our control
  • Our videos are hosted on a third party site (YouTube) which makes it exempt as it is outside of our control
  • Most of our PDFs and Word documents are non compliant. The information contained within these documents is also available as a HTML web page or in a different format
  • Any pre-recorded video published before the 23rd September 2020 is exempt
  • Some logos used on the website are by a third party and are hard to read at a low contrast

Disproportionate burden

In some instances, there may be issues with our website that cannot be resolved straight away. This may be because the cost of fixing the issues would place a disproportionate burden on Training 2000 within the meaning of the accessibility regulations.

Any issues falling into this category are listed below and will be reviewed annually or when contracts are due for renewal.

  • Some of our forms are built and hosted through third party software and adapted to look like our website. In these instances, they may be difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Content that’s not within the scope of the accessibility regulations

Whilst we make every effort to ensure our website is accessible, there is some content that we are not fixing straightaway as a priority. This content is currently exempt under accessibility legislation.

  • Each of our courses has its own PDF that is not fully compliant. The information contained within these PDFs is replicated on the relevant course information page on the website, which is a fully accessible page
  • The application form to apply to Training 2000 as a member of staff is not fully compliant because we are in the process of looking at alternative recruitment systems or forms
  • The application form for a new learner is not fully compliant. The third party (Pelcom) have taken steps to make the form more compliant to WCAG, but the technology used is outdated and will never fully be compliant

Contacting us about accessibility

If you require information in a more accessible format such as large print, easy read, audio recording or braille please contact the relevant team by emailing or calling 01254 54659

We’ll consider your request and respond to your request as soon as possible.

Reporting accessibility problems with this website

We're continually monitoring and updating our website to adhere to the latest accessibility guidelines and best practice. However, if you encounter any issues or problems not listed on this page, think we’re not meeting accessibility requirements, or you wish to feedback future improvements please contact us by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 18 October 2021. It was last reviewed in March 2022.