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Level 2 Apprenticeship

Optical Assistant

An Optical Assistant requires many skills to be able to work within the Optical retail Industry. They are often the people that spend the most time interacting with customers. Therefore strong communication, listening skills and a passion for working with others to deliver excellent service and products that are both clinically and cosmetically correct, are skills, knowledge and behaviours that need to be demonstrated at all times.

Optical Assistants have to interpret and understand a clinically issued prescription, its effects on the eye, and the customer’s vision. They need to be able to identify the appropriate spectacles to meet the customer’s needs and be able to explain the features and benefits of these, using non-technical customer friendly language. This Apprenticeship aims to give the students the knowledge and confidence to do just that.

Apprenticeship information

  • Entry requirements

    A minimum of two GCSE at grade 3 (grade D) or above in Maths and English is required.

  • Where will I study?

    Online Learning

  • Duration

    12 months - one day per week

close-up-students-writing-reading-exam-answer-functional skills

Functional skills

You may need to complete your English and Maths Functional Skills depending on your GCSE grades or if you cannot provide evidence of your GCSE results.

The Functional Skills programme runs as an addition to the time you are already required to spend doing your off the job training and will last a minimum of 2 weeks per subject; if you need to complete both English and Maths that is a minimum of 4 weeks. If a subject then needs re-sitting, this will therefore be more time in the classroom on top of the minimum 2 weeks per subject.

Continuous training during programme
Regular reviews with the apprentice and the employer
Support when the apprentice is ready to undertake the end-point assessment (EPA)

Course details


Health & safety

  • Health & safety at work legislation relevant to the industry
  • The safe use of all industry equipment relevant to the role

Materials of frames and lenses

  • A wide range of frame and lens material, including features, benefits, visual and material limitations
  • The legal requirements of products, the potential allergic reactions they may cause to ensure the best vision, fit and comfort

Tools and equipment

  • A wide range of optical tools and equipment
  • The uses and limitations of hand tools, the correct use of equipment; eg focimeter, Pupillary distance measuring device, frame heater, double nylon jaw pliers, angling pliers, snipe nose pliers, cutter pliers, nose pad pliers, axis aligning pliers, screwdriver set, non-contact tonometer, auto refractor, visual field screeners, Optical Coherence Tomography (OCT)

Quality and governance

  • Employer’s and NHS quality standards for accurate and secure record keeping
  • Adherence to British, European standards and industry governance set out by the general optical council; eg referral / triage to clinical colleagues for support and advice when identifying an ocular emergency, taking measurements, completing a collection for customers within protected named groups (under 16s, sight impaired, severely sight impaired)

Screening checks

  • The screening equipment used, its function and the appropriate language to explain its function within own area of responsibility, knowing when to refer to Optometrist
  • Eye and medical conditions screened for; eg glaucoma, macular degeneration, diabetes

Customer interactions, dispensing, fitting and adjustment of spectacles   

  • Customer types and barriers to communication they may face; eg customers of varying ages, customers with specific communication or mental health needs
  • How to adapt questioning and communication to meet customer requirements
  • Parts of the eye and how this relates to the makeup of a spectacle prescription
  • How a prescription is written and interpreted; eg myopia, hyperopia, presbyopia, visual equity and the effects the prescription has on vision and spectacle lens thickness
  • Frame and lens measurements and fitting for prescriptions; eg pupil distances, vertical heights, pantoscopic angles, frontal bow, length to bend, eye size and bridge width, understanding of how to check vision and fit for multiple vision types and the precautionary recommendations to issue to customers on final fitting

Employer information

An in-practice supervisor needs to be a Qualified and Registered on the General Optical Council. (Dispensing Optician, Contact Lens Optician or OMP or Optometrist) for an apprentice to commence training.

Frequently asked questions

No the course is delivered completely on-line but your employer may require you to travel

You will need access to either a PC, laptop, tablet or smart phone with the internet

The entry requirement is grade 3 in English and maths but get in touch and we can talk to you about alternative routes onto the course

No, not for a Level 2 qualification

If you can’t attend the class, you will need to make this time back during working hours and this can be logged on oneFile

In the form of written questions, reports, logs and case studies. The standard of your work will help determine whether you are ready for the end point assessment.

No the coursework content is covered over the full 12 months

No you have no physical exam to take, you have an end point assessment which is in three parts: 1) Direct observation, 2) A case study 3) A professional discussion. All of which you will be thoroughly prepared for.

Your employer would either supply this or provide guidance on what to wear

Four days at work, one day in the virtual classroom

All our live Apprenticeship vacancies can be found on our website. If there are none available we can help you find one or you already may know an opticians that is looking to recruit an optical assistant

This will depend on where you work, the minimum you will be paid is the national apprenticeship wage

This will depend on your place of work

Next steps

On completion of this course you may want to consider the following options to further your career.

Where can you progress to?