Service and Installation Administration Apprentice

• Employer: Catchpoint UK Ltd
• Location: Blackburn
• Vacancy Ref: 00001485
• Weekly wage: £283.00
• Hours per week: 37.5
• Sector: Business

As a Service and Installation Administration Apprentice, you will be responsible for:

• Answering incoming telephone calls, actioning the calls or passing to the relevant department.
• Maintaining a shared inbox to ensure clients are receiving the appropriate service to maintain agreed SLAs.
• Generating monthly KPI reports (with assistance) and ad hoc data inputting into bespoke CRM system.
• Utilising CRM system to ensure client records are up to date.
• Generating appointment letters/emails to organise site attendance for field engineers.
• Updating clients web portals with appointment details and attendance reports.
• Ordering parts via CRM system for specific jobs or engineers vehicle stock.
• Working with the install department to generate system specifications and design drawings.
• Distributing engineers workload via CRM system, android tablets and email.
• Organising travel arrangement and overnight accommodation where required.
• Other general office duties such as filing, printing, copying and scanning.

Benefits

• 22 days holiday plus bank holiday. Increased holidays on loyalty scheme.
• Company pension.
• Death in service.

• BTEC Level 3 Diploma in Business Administration, QCF.

• Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications.