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Service and Installation Administration Apprentice

  • Employer: Catchpoint UK Ltd
  • Location: Blackburn
  • Vacancy Ref: 00001485
  • Weekly wage: £283.00
  • Hours per week: 37.5
  • Sector: Business

Catchpoint UK are recruiting for a Service and Installation Administration Apprentice. Reporting to administration management, you will be responsible for assisting with the operation and administration of the service and installation departments.

As a Service and Installation Administration Apprentice, you will be responsible for:

  • Answering incoming telephone calls, actioning the calls or passing to the relevant department.
  • Maintaining a shared inbox to ensure clients are receiving the appropriate service to maintain agreed SLAs.
  • Generating monthly KPI reports (with assistance) and ad hoc data inputting into bespoke CRM system.
  • Utilising CRM system to ensure client records are up to date.
  • Generating appointment letters/emails to organise site attendance for field engineers.
  • Updating clients web portals with appointment details and attendance reports.
  • Ordering parts via CRM system for specific jobs or engineers vehicle stock.
  • Working with the install department to generate system specifications and design drawings.
  • Distributing engineers workload via CRM system, android tablets and email.
  • Organising travel arrangement and overnight accommodation where required.
  • Other general office duties such as filing, printing, copying and scanning.

Benefits

  • 22 days holiday plus bank holiday. Increased holidays on loyalty scheme.
  • Company pension.
  • Death in service.

Training to be provided

  • BTEC Level 3 Diploma in Business Administration, QCF.

  • Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications.

About Catchpoint UK Ltd

For a quarter of a century, we have been providing companies throughout the UK and Ireland with the systems they need to protect their assets and to provide safety in emergency situations.

Employer website

Interested? Apply now