Service and Installation Administration Apprentice
- Employer: Catchpoint UK Ltd
- Location: Blackburn
- Vacancy Ref: 00001485
- Weekly wage: £283.00
- Hours per week: 37.5
- Sector: Business
Catchpoint UK are recruiting for a Service and Installation Administration Apprentice. Reporting to administration management, you will be responsible for assisting with the operation and administration of the service and installation departments.
As a Service and Installation Administration Apprentice, you will be responsible for:
- Answering incoming telephone calls, actioning the calls or passing to the relevant department.
- Maintaining a shared inbox to ensure clients are receiving the appropriate service to maintain agreed SLAs.
- Generating monthly KPI reports (with assistance) and ad hoc data inputting into bespoke CRM system.
- Utilising CRM system to ensure client records are up to date.
- Generating appointment letters/emails to organise site attendance for field engineers.
- Updating clients web portals with appointment details and attendance reports.
- Ordering parts via CRM system for specific jobs or engineers vehicle stock.
- Working with the install department to generate system specifications and design drawings.
- Distributing engineers workload via CRM system, android tablets and email.
- Organising travel arrangement and overnight accommodation where required.
- Other general office duties such as filing, printing, copying and scanning.
Benefits
- 22 days holiday plus bank holiday. Increased holidays on loyalty scheme.
- Company pension.
- Death in service.
Training to be provided
BTEC Level 3 Diploma in Business Administration, QCF.
Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications.
About Catchpoint UK Ltd
For a quarter of a century, we have been providing companies throughout the UK and Ireland with the systems they need to protect their assets and to provide safety in emergency situations.
Interested? Apply now