Optical Assistant Apprentice

• Employer: Vision Express
• Location: Liverpool
• Vacancy Ref: 00001759
• Weekly wage: £302.62
• Hours per week: 37.5
• Sector: Optical

Key Responsibilities of the Role (But not limited to the role):

Conduct and Legalisation

• Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations,
  including Data Protection, Health & Safety and all GOC regulatory legislation requirements
  –*To ensure all in–store administration is completed accurately and all manual and computerised customer records
  are maintained in accordance with company guidelines and relevant data protection laws
• To have a good working knowledge of the Vision Express Ways of Working
• To take personal responsibility for own development ensuring regulatory e–learning is completed efficiently and be
  proactive in maintaining and developing knowledge through participation in company development programmes
• Maintain the highest store standards possible, including the appearance of both store and own personal
  presentation.

Sales and Service

• To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring
  their expectations are exceeded throughout the customer journey
• To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours,
  every day to every customer
• To support the management team in achieving the required targeted growth in sales and profit
• To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye
  examinations, dispensing, fitting and collections of every Vision Express customer
• To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye–wear and eye–care solutions
• To conduct eyewear repairs and order replacements when required
• To participate in all stock take activity as determined by the management team.
• Key holder duties after successful completion of silver training (if and when required)
• Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required.

Team Work and Communication

• To maintain good and professional working relationships with the store team
• Attend and participate in morning briefs and team meetings
• To provide honest feedback to the management team to support ongoing improvements
• Any other duties or responsibilities as reasonably requested by line management.

Additional Responsibilities:
Where applicable, to use in–store laboratory equipment in the production and manufacture of high quality eyewear
ensuring;

• The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
• All laboratory equipment is maintained/calibrated in accordance with company guidelines
• Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
• The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
• Duties may vary in accordance with customer demand and store structure.

• L3 Optical Assistant Qualification