Optical Assistant Apprentice

• Employer: Barlindene LTD T/A Surrey Opticians
• Location: Coulsdon
• Vacancy Ref: 00001009
• Weekly wage: £256.00
• Hours per week: 40
• Sector: Optical

As an Optical Assistant Apprentice, you will embark on an exciting journey to learn the ins and outs of the optical industry. This apprenticeship program offers hands–on training and educational opportunities to develop the skills necessary to assist optometrists and opticians in providing excellent eye care services to our clients. You will be an integral part of our team, contributing to a positive customer experience and ensuring smooth operations within our optical practice.

The duties within this role include:

• Customer Service
  Provide exceptional customer service by greeting clients, scheduling appointments, answering phone calls, and addressing enquiries with professionalism and courtesy

• Assistance in Eye Examinations
  Assist optometrists in conducting preliminary tests, such as visual acuity and intraocular pressure measurements.
  Gather patient medical histories, and prepare examination rooms for eye tests.

• Frame Selection and Styling
  Help clients choose frames that suit their preferences, lifestyle, and prescription requirements. Provide guidance on lens options, coatings, and other optical products.

• Optical Product Knowledge
  Develop a comprehensive understanding of various optical products, including lenses, frames, contact lenses, and accessories. Educate clients on the features and benefits of different products.

• Order Processing and Inventory Management
  Manage inventory levels, replenish stock, organising stock and place orders for eyewear and related products. Ensure accuracy in order processing and maintain organized records of inventory transactions. Learn to use optical software systems for order entry and inventory tracking.

• Assistance with Frame Adjustments and Repairs
  Learn basic frame adjustment techniques and assist with minor repairs and adjustments under the supervision of experienced optical professionals

• Compliance and Quality Assurance
  Adhere to regulatory guidelines and industry standards to uphold the highest level of quality and safety in optical services. Follow established protocols for sanitation, hygiene, and infection control.

• Professional Development
  Actively participate in training sessions, workshops, and educational programs to enhance knowledge and skills in the optical field. Stay updated on advancements in technology, products, and industry trends.

• Level 3 Optical Assistant Apprenticeship.

• Functional Skills Level 2 in Functional skills Maths and Literacy, can be obtained on the course (if required).

• Enhancement / challenge – how to develop ourselves.

• Equality and diversity – treating others equally, respect / accept others from different backgrounds.

• British values – democracy, rule of law, respect and tolerance, individual liberty.

• Prevent – safeguarding individuals from being drawn into terrorism.

• Digital skills – keeping up with technology and effective use.