Online Dispatch Coordinator Apprentice
- Employer: Big Furniture Warehouse
- Location: Burnley
- Vacancy Ref: 00001539
- Weekly wage: £302.00
- Hours per week: 40
- Sector: Business
Big Furniture Warehouse are looking for an Online Dispatch Coordinator to join our team and ensure the smooth and efficient processing of customer orders across multiple online marketplaces, including Amazon, eBay, and our website.
In this role, you will be responsible for managing order dispatch, coordinating with couriers, and ensuring timely deliveries to our customers. You will work closely with our warehouse teams, courier partners, and customer service team to maintain high levels of accuracy, efficiency, and customer satisfaction.
If you thrive in a fast–paced e–commerce environment and have a passion for logistics and operations, this role is perfect for you!
Roles & Responsibilities
Order Processing & Fulfillment:
- Monitor incoming orders from multiple sales channels such as Amazon, eBay, and other platforms
- Verify order details, including shipping address, payment confirmation, and stock availability.
- Allocate orders to appropriate warehouses, couriers, or third–party logistics (3PL) partners.
- Ensure same–day or next–day dispatch based on the company’s shipping policies and SLAs.
Coordination with Warehouse & Couriers
- Liaise with warehouse teams to ensure accurate and efficient picking, packing, and dispatching of orders.
- Book and schedule collections with courier partners (e.g., DPD, DHL, Royal Mail, UPS, Evri).
- Generate and print shipping labels, invoices, and packing slips from seller platforms and order management systems.
Inventory & Stock Management
- Monitor stock levels to avoid overselling and order cancellations.
- Work closely with the procurement team to ensure timely reordering of popular products.
Performance & Compliance Monitoring
- Track and analyse dispatch and delivery performance (e.g., on–time delivery rates).
- Ensure compliance with marketplace policies (Amazon Prime standards, eBay dispatch time, etc.).
- Identify and implement process improvements to enhance shipping efficiency.
System & Software Usage
- Use order management systems (OMS) and shipping platforms (Linnworks)
- Manage marketplace seller dashboards (Amazon Seller Central, eBay Seller Hub) for order tracking.
- Generate reports on dispatch efficiency, returns, and courier performance.
Training to be provided
- BTEC Level 3 Diploma in Business Administration, QCF.
- Functional Skills Level 2 maths and English can be obtained on the course if you don’t already hold these qualifications.
About Big Furniture Warehouse
At Big Furniture Warehouse, our focus is simple. We offer high quality furnishings at affordable prices. Our team of trained buyers source the finest products from all over the world, ensuring we deliver the best quality furniture with modest pricing.