Apprentice Optical Assistant

• Employer: Kings Hill Opticians Ltd
• Location: West Malling
• Vacancy Ref: 00001525
• Weekly wage: £298.00
• Hours per week: 39.5
• Sector: Optical

ROLE PURPOSE
As an Optical Assistant, you will provide exceptional patient care, ensuring that patients feel comfortable and engaged throughout their optical experience. You will support patients in choosing the perfect optical solution for their needs and leave them feeling confident that they have found the right practice for their ongoing eye care needs.

KEY RESPONSIBILITIES

• Assist with the selection and fitting of optical appliances such as glasses and contact lenses.
• Take accurate measurements of patients’ eyes and facial features.
• Work as part of the wider practice team supporting colleagues with administration duties including greeting patients, answering telephone calls, booking appointments, and taking payments to name a few examples.
• Creating great rapport with customers and understanding their needs throughout their journey; making recommendations suited to the customer’s vision and lifestyle needs
• Using the Optometrist’s recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs.
• Completing regular tasks in the practice as ordering, verification, contact lens teaches, glasses collections, glasses adjustments and relevant administration.
• Operating optical equipment when pre–screening patients
• Delivering operational processes and tasks relating to the role such as date checking, banking etc,
• Follow all legal and professional requirements and clinical SOP’s to the required standards.
• To effectively contribute towards achieving the regional key performance indicators as directed by the area manager known as practice buddy, through the delivery of exceptional customer services and best practice professional standards.
• To accurately maintain patient records and audits in accordance with data protection, GOC, and company regulations
• Contribute to key forums, including sharing learnings, experiences and highlighting and risks.
• Support the Dispensing Optician and Contact Lens Optician in their duties as required.

• Level 3 Optical Assistant Apprenticeship.
• Functional Skills Level 2 maths and English can be obtained on the course if you don’t already hold these qualifications