Optical Assistant - Reporting to: Practice Manager / Optometrist

Job Summary

An Optical Assistant provides excellent customer service while supporting the day-to-day operations of an optical practice. They assist patients in selecting eyewear, perform basic optical measurements, schedule appointments, and ensure a smooth patient experience from arrival to collection of their glasses.

Key Responsibilities

• Welcome patients and provide exceptional customer service.

• Assist customers in choosing frames and lenses based on their prescription, lifestyle, and budget.

• Take accurate measurements, including pupillary distance (PD) and frame fitting.

• Adjust, repair, and fit spectacles for patient comfort.

• Explain lens options, coatings, and pricing to customers.

• Process sales transactions and maintain accurate records.

• Book and manage appointments for eye examinations.

• Handle telephone and email enquiries professionally.

• Maintain stock levels and merchandise displays.

• Support optometrists and dispensing opticians with administrative tasks.

• Ensure the practice remains clean, organised, and compliant with health and safety standards.

Working closely with patients and healthcare professionals.

Training to be provided

• L3 Optical Assistant Qualification

About Aspire Optics

Wood Street Optical have been serving Earl Shilton and the surrounding areas for more than 35 years. Our team love nothing more than being part of your local community.