To provide an efficient and timely secretarial and administration service to the doctors, Practice Operations Manager and other team members in a timely manner. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.

Duties and Responsibilities

• Secretarial Duties

• Type letters, reports and other documents as required by the partners, Practice manager and other team members

• Create referrals and basic TWIMC letters from patient notes

• Liaise with hospital and community departments regarding patient care, appointments, etc.

• Process all referrals and forward to appropriate departments

• Ensure telephone enquiries are dealt with in a courteous and timely manner and take messages as appropriate

• Manage all insurance forms, medical reports, benefit forms, private medicals and other non-NHS funded work.

• Invoice for non nhs funded work and maintain log

• Maintain and action referrals database on E-referral service, including referrer action required list and awaiting booking & acceptance list

• Monitor advice & guidance requests

• Co-ordinate issue of death certificates and cremation paperwork

• Maintain and monitor coroner's portal

• Co-ordinate and liaise with cemetery office for medical referee cremation paperwork

• Co-ordinate and liaise with patient relatives, Gp's, coroner's office the MES service for death certificate paperwork

• Provide safeguarding admin support to safeguarding leads

• Take notes and attendance log at Practice meetings when required

• Undertake photocopying / filing as required

Administration Duties

• Action tasks as required

• Maintain audit data regarding hospital DNAs

• Monitor progress of 2 week cancer referrals and weekly audit

• Participate in providing holiday/sickness cover for scanning, and other admin or reception duties as required

General

• Observe health and safety guidelines at all times

• Use of the Practice Intranet System

• Maintain confidentiality, data protection, access to records and information governance procedures, seeking advice from Caldicott and Information Governance Leads, and ensuring all training is up to date

• General I.T. skills

• To be up to date with all mandatory training and undertake training from time-to-time to ensure knowledge and skills are updated.

• Take part in the Practice Appraisal process at least once annually or as required

• Attend Practice meetings as deemed necessary

• Observe and follow local policies and guidelines of statutory child/vulnerable adult health safeguarding.

• Always observe health and safety guidelines and ensure that the Practice premises are kept clean and tidy, noticeboards and admin areas are tidy and free from obstructions and clutter.

• To maintain confidentiality at all times.

• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure, safeguarding and local guidance.

• Any other reasonable duties that may be required from time-to-time

Training to be provided

• L3 BTEC Diploma in Business Administration

About Peel House Medical Practice

Working together: for our patients, with our patients, for Peel HouseThe Practice Team are available between the hours of 8.00am and 6.30pm Monday to Friday. Surgeries and clinics run at various times throughout the week and further information can be found on the Services page. Appointments are available by arrangement and can be accessed by telephoning or calling into the surgery.