The general administration duties within this role may include:

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• Take enquiry details by phone/email.
• Process enquiries by phone/email.
• Follow up customer enquiries.
• Review customer account and identify opportunities for cross selling.
• Attend events as required.
• Plan what courses need to be done and when.
• Check to see if updates are required and plan time into the diary if required.
• Ensure all paperwork is included in instructor pack.
• Go through pack with instructor..
• Plan what student notes need to be made up in advance.
• Plan/ensure adequate stocks of stationery for student note production.
• Student note production.
• Ensure stock of public course notes are maintained.
• Ensure that notes are made up in a timely manner.
• Mark off on planner once task is completed.
• Keep course material folders on the computer up to date.
• Produce and send all course certificates in line with company policies.
• Use 3rd party systems to upload registrations in line with company policies.
• Complete all necessary Driver CPC administration in line with company policies to ensure the company is ready for audit.
• Set up room for trainers
• Layout trainee materials & resources
• Co-ordinate lunch and refreshments for trainees
• Welcome visitors
• Take registers
• Follow up absent trainees
• Direct trainees to allocated training room
• Post content following approval on LinkedIn
• Like & share content
• Connect with customers
• Record trainer qualifications.
• Plan refreshers in advance.
• Update schedule.
• Maintain procedures for each external awarding body.
• Communicate the changes to appropriate personnel.
• Review and update procedures as per changes.
• Communicate the changes to the appropriate personnel.

Training to be provided

• L3 BTEC Diploma in Business Administration