Job Purpose

The Admin Coordinator Apprentice will provide vital administrative support to ensure the efficient coordination of care services. The role is designed to equip the apprentice with key office, coordination, and communication skills necessary in a fast-paced healthcare environment. This apprenticeship offers hands-on experience, formal training, and the opportunity to progress within the company.

Key Responsibilities

• Administrative Support

• Maintain and update electronic care management systems and staff records.

• Manage incoming calls, emails, and post, ensuring prompt and professional responses.

• Prepare and distribute documents, including schedules, letters, and reports.

• Assist in filing, scanning, and maintaining confidentiality of sensitive records, care Coordination Support.

• Support with scheduling care visits and updating staff rotas under supervision.

• Liaise with carers to confirm availability, shifts, and service updates.

• Assist in recording service user queries, complaints, and feedback.

• Help to track staff attendance, annual leave, and training compliance.

Team and Office Support

• Welcome visitors to the office and provide front-desk support.

• Order and monitor office supplies and PPE stock levels.

• Assist in organising meetings, taking notes, and following up on actions.

• Support recruitment and HR admin tasks when required.

Learning and Development

• Attend off-the-job training sessions as part of the apprenticeship.

• Participate in internal training such as safeguarding, GDPR, and IT systems.

• Maintain an up-to-date apprenticeship portfolio and reflect on learning outcomes.

Training to be provided

• On-the-job training with experienced staff

• Off-the-job learning with a registered apprenticeship training provider

• Development of key competencies in admin, coordination, and customer service.

• Regular reviews and support to achieve all elements of the apprenticeship

About Exemplary Care Services

First Call Training Solutions and The Skills Network are working together to offer learners access to level 2 and 3 qualifications via distance learning. We also have multiple training suites where learners can come and work with Assessors and gain practical experience when required.