We are Solidus. Involved with our environment since 1870. With pride in our history, we make circular packaging and sustainable solid board solutions for customers all over the world. In the past from straw, now from recycled paper. Here you get the possibilities. To learn, to develop, to make a difference. We do this with 1500 colleagues throughout Europe. With a passion for technology and driven by progress. Together we contribute to less waste and a cleaner world. An international player and still always close by. Full of innovation, full of new ideas, full of opportunities for everyone. So, whatever your talent or ambition is, grow the way you want. Let's grow together!

As part of the team, you will support day-to-day operations and learn how the business delivers excellent service to its customers.

Key Responsibilities:

• Act as a first point of contact for customer enquiries via telephone and email, escalating where appropriate.

• Provide administrative support to the internal sales and account management teams.

• Assist with the processing of customer orders, enquiries, and requests.

• Maintain and update CRM and ERP systems to ensure customer information is accurate and up to date.

• Support the preparation of reports, including sales data, stock information, and customer documentation.

• Liaise with internal departments such as sales, credit control, warehouse, production, and design to support smooth operations.

• Help monitor and maintain high levels of customer service standards, including timely responses and issue resolution.

• Attend and contribute to team meetings, learning about business priorities and performance.

• Assist with general administrative duties such as filing, data entry, and document preparation.

• Work towards achieving individual and team objectives as part of your apprenticeship development plan.

This role is designed for someone starting their career, so a willingness to learn is more important than prior experience.

Training to be provided

• L3 BTEC Diploma in Business Administration

About Solidus Packaging Solutions Limited

We produce standard and customisable packaging, solid board, tubes, cores, edge protectors and partitions. As a leading producer, we cover the full production process from recovered paper to a wide range of paper-based products. Over 1,400 highly specialised people operate in our board mills, product converters and sales offices across Europe.