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Service/Install Administrator Apprentice

  • Company: Catchpoint UK Ltd
  • Location: Blackburn
  • Vacancy Ref: 00000200
  • Weekly wage: £180.37
  • Hours per week: 37.5
  • Sector: Business

This vacancy is for a Service/Install Administrator Apprentice based in Blackburn, Lancashire.

The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.

Catchpoint UK are recruiting for a Service and Installation Administration Apprenticeship. Reporting to administration management, you will be responsible for assisting with the operation and administration of the service and installation departments.

As a Service and Installation Administration Apprentice, you will be responsible for:
  • Answering incoming telephone calls, actioning the calls or passing to the relevant department.
  • Maintaining a shared inbox to ensure clients are receiving the appropriate service to maintain agreed SLA?s.
  • Generating monthly KPI reports (with assistance) and ad hoc data inputting into bespoke CRM system.
  • Utilising CRM system to ensure client records are up to date.
  • Generating appointment letters/emails to organise site attendance for field engineers.
  • Updating clients web portals with appointment details and attendance reports.
  • Ordering parts via CRM system for specific jobs or engineer?s vehicle stock.
  • Working with the install department to generate system specifications and design drawings.
  • Distributing engineer?s workload via CRM system, android tablets and email.
  • Organising travel arrangement and overnight accommodation where required.
  • Other general office duties such as filing, printing, copying and scanning.
Benefits
  • Career progression with a fast–growing company.
  • 22 days holiday plus bank holiday. Increased holidays on loyalty scheme.
  • Company pension.

Training to be provided

  • BTEC Level 3 Diploma in Business Administration, QCF.
  • (Functional Skills, Level 2 – Maths, English – if not already achieved).
  • Employer Rights and Responsibilities.
  • Personal Learning and Thinking Skills.
Interested? Apply now