Optical Assistant Apprentice

• Employer: Boots Opticians Portishead
• Location: Portishead
• Vacancy Ref: 00001574
• Weekly wage: £268.02
• Hours per week: 35.5
• Sector: Optical

Duties and Responsibilities:

• Demonstrate and explain products features, advantages and benefits, using non–technical language
• Clearly explain the product pricing structure; handling questions and working with the customer to find a suitable product for their budget and gain
  commitment to purchase
• Deliver operational processes and tasks relating to the role and the general operating of the store, such as date checking, banking etc, in order to
  give right first time customer care and maximise profitability.
• Follow all legal and professional requirements and clinical SOP’s to the required standards
  Experienced only
• Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customers vison and
  lifestyle needs
• Use the Optometrist’s recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs
• Deliver the technical tasks in the practice by ensuring the safe supply of eyewear, such as ordering, verification, contact lens teaches, glasses
  collections, glasses adjustments and relevant administration
• Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable
  solution for the customer. Support other colleagues in store to resolve customer complaints when required.
• Act as a buddy and mentor to colleagues within the team and stores, in particular support Optical Consultants – Foundation to develop their knowledge and skills
• Act as a keyholder for your store if required
  Foundation only
• Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customers vison and
  lifestyle needs with the support of Eyewear Specialists and the wider team
• Support experience colleagues to use the Optometrist?s recommendations to build perfect product solutions for the customer, including accessories,
  contact lenses and additional pairs
• Deliver under guidance the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, glasses collections, glasses
  adjustments and relevant administration
• Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable
  solution for the customer with the support of Optical Consultants ? Experienced and Dispensing Opticians where appropriate
• Follow all legal and professional requirements and clinical SOP?s to the required standards for which you have been signed off as competent by a
  clinician
• Actively undertake the BOOST training programme

• Level 3 Optical Assistant Apprenticeship.

• Functional Skills Level 2 maths and English can be obtained on the course if you don?t already hold these qualifications.