Optical Assistant Apprentice
- Company: Angela Reed Ltd (Boots Opticians)
- Location: Kenilworth
- Vacancy Ref: 00000217
- Weekly wage: £180.70
- Hours per week: 37.5
- Sector: Optical
This vacancy is for an Apprentice Optical Assistant based in Kenilworth, Warwickshire.
The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.
A fantastic and unique opportunity to embark on a journey towards a great career.
Starting at Optical Assistant level as an Apprentice with future opportunities for career progression you will be supported with loads of great, fun and interactive training.
You will use these exciting new skills in your day to day job where you will gain customer service skills, knowledge in optical support and develop behaviour suitable to work in an optical practice.
Those with a flair for fashion will love the new frames coming in and if it’s your forte you may even get involved in meeting frame reps and helping choose the new ranges.
If you are more technical, you will get to learn lots of information about lenses and measurements, then you will transform that information into jargon free, easy to understand, customer friendly language.
It’s all about teamwork in an Opticians practice, there are many roles but you support each other to make sure your customers get the best experience possible.
Optical assistants are a very important part of any Optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail really thrive in this role, as it’s the perfect position for those who love to make a real difference to other people’s lives.
The duties within this role include:
- Greeting customers in a professional and friendly manner as they enter the practice.
- Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer’s vision.
- Helping customer’s select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements.
- Be able to explain the features and benefits of particular frames, using non–technical customer friendly language.
- Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses.
- Making adjustments to customers spectacle frames using the correct tools to ensure stability and comfort.
- Basic frame repairs.
- Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements .
- Ordering prescription glasses and contact lenses in for the customer.
- Correct completion of NHS paperwork and written records in–line with company procedures.
- Making follow up appointments for customers.
- Use a focimetre to find the prescription from spectacles.
- Communicate contact lenses suitability, features and benefits.
- Carrying out pre–screening tests such as retinal imaging and pressure and visual field testing.
- Explaining offers and products to customers.
- Taking payments from customers.
- Pre–screening patients.
- Providing style advice
- General office duties and responsibilities
Training to be provided
- Level 2 Optical Assistant Apprenticeship.
- Functional Skills Level 1 in Functional skills Maths and Literacy, can be obtained on the course (if required).
- Enhancement / challenge – how to develop ourselves.
- Equality and diversity – treating others equally, respect / accept others from different backgrounds.
- British values – democracy, rule of law, respect and tolerance, individual liberty.
- Prevent – safeguarding individuals from being drawn into terrorism.
- Digital skills – keeping up with technology and effective use.