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Apprentice Patient Administrator

  • Company: East Lancashire Hospitals NHS Trust
  • Location: Blackburn
  • Vacancy Ref: 00000169
  • Weekly wage: £177.97
  • Hours per week: 37
  • Sector: Business

This vacancy is for a Apprentice Patient Administrator based in Blackburn.

The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.

MAIN DUTIES
  • Ensure adherence to the Patient Administration Standard Operational Policy.
  • Responsible for timely, accurate recording of referrals, appointments/contacts and patient information both manual and electronic in line with Data Quality protocol.
  • Responsible for processing referrals in accordance with clinical triage and KPI?s. Ensuring appointments are in line with the Therapies Access Policy, highlighting issues and taking corrective action where necessary.
  • Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
  • Negotiate patient appointments, offering choice of dates/time whilst adhering to clinical requirements e.g. type of appointment, profession required.
  • Communicate effectively with patients / carers in relation to their appointment via different means of communication i.e. telephone, letter, e–mail, text message etc.
  • Arrange transport and translation services where necessary.
  • Courteously and efficiently, receive all telephone enquiries from patients, carers, other professionals and external agencies in relation to appointments and general enquiries and in accordance with Trust Policy.
  • Provide general clerical duties including filing, scanning, photocopying.
  • Maintain patient case notes and appropriate electronic systems to a high standard ensuring information entered is in line with the Trust?s data quality standards.
  • Prioritise and manage own workload each day to ensure the department runs efficiently and effectively.
  • Identify potential overseas visitors and patients liable to pay for treatment, at point of referral as per Trust?s Overseas Visitors policy.
  • Provide administrative support to clinicians with regards to patient related tasks.
COMMUNICATION
  • To undertake to act in a professional and polite manner ensuring good customer care at all times.
  • To liaise with patients, relatives and other disciplines of staff and departments internally and externally maintaining patient confidentiality.
  • Liaise with a range of people i.e. GP practice staff, medical, nursing and other staff to ensure referrals, appointments and queries are processed efficiently and correctly, in a timely manner.
  • Maintain good relationships communicating with all disciplines across the Directorate and within the Trust and maintain good relationships and effective communication with patients, relatives and carers, recognising the needs of those who may have barriers to communication.
  • Attend all departmental communication meetings. Participating in discussion and putting ideas/solutions forward.

Training to be provided

  • BTEC Diploma in Customer Service L2 (embedded in the BTEC in Business Administration)
  • Employer Rights and Responsibilities.
  • Functional Skills Mathematics and English – up to L2
  • Personal Learning and Thinking Skills.
Interested? Apply now