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Level 3 Apprenticeship

Information Communication Technician

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

Apprenticeship information

  • Entry requirements

    A minimum of three GCSE at grade C (4) or above including Maths and English OR prior experience in an IT related role

  • Where will I study?

    Training 2000 Blackburn or online learning

  • Duration

    21 months - one day per week

Our Apprenticeship includes:

  • Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support
  • One-to-one tutorials
  • Access to learning on e-portfolio
  • Awarding body registration and certification
  • Opportunities to develop real life workplace projects with employers
  • Review visits

What you'll learn

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  • Approaches to back up and storage solutions
  • Basic elements of technical documentation and its interpretation
  • Principles of root cause problem solving using fault diagnostics for troubleshooting
  • Principles of basic network addressing for example binary
  • Basic awareness of the principles of cloud and cloud-based services
  • Fundamental principles of virtual networks and components
  • Principles of cultural awareness and how diversity impacts on delivery of support tasks
  • Methods of communication including level of technical terminology to use to technical and non-technical stakeholders
  • Different types of maintenance and preventative measures to reduce the incidence of faults
  • Key principles of security including the role of People, Product and Process in secure systems for example access and encryption requirements
  • Fundamentals of physical networks and components
  • Approaches to documenting tasks, findings, actions taken and outcome for example, use of Task tracking and ticketing systems
  • Basic awareness of legislation in relation to disposal of waste materials for example Waste Electronic and Electrical regulations (WEEE)
  • Principles of OSI layers
  • Principles of cloud and network architecture (including Wi-Fi)
  • Principles of DNS / DHCP
  • Awareness of Cloud platforms, such as AWS, Azure, or GCP
  • Principles of LANs and WANs
  • Approaches to virtualisation of servers, applications, and networks
  • Principles of network protocols
  • Principles of API’s and Web Services
  • The different types of cloud storage
  • Back up procedures and their importance
  • Principles of databases and migration
  • Key principles of Cloud Security and firewalls
  • Awareness of DevOps methodology and tools, such as Puppet, Chef, Git, Docker
  • Awareness of the purpose of firewalls
  • Different types of connectivity and cabling for example physical and remote
  • Awareness of network protocols

Frequently asked questions

This relates to evidence collected by the learner to ‘prove’ they have met the standards. This could be examples of work completed, positive feedback received from customers/managers or a written statement detailing the steps taken to resolve problems.

We make use of an online portfolio system, which means everyone has access 24/7 whether working in the office or from home.

Absolutely – we support all learners to develop their Maths/English skills throughout the programme and deliver Functional Skills qualifications at the appropriate level where applicable.

Your assessor will conduct monthly meetings, where learning and development will take place as well as assessments.