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Motor Vehicle Service and Maintenance Technician Apprenticeship

Level: 3
Duration: 3 years

A motor vehicle service and maintenance technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles.

The technician must be able to work independently but also operate as an effective team member and have good customer handling skills. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians working in large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department, whereas apprentices in smaller independent garages may be called upon to carry out some of the function of the other departments themselves, for example managing their own delivery of parts.

The technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.

The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals

Entry requirements:

A minimum of four GCSEs at Grade 4 (C) or above is desirable

Where will I study:

Training 2000’s Automotive Centre, Blackburn

At work working with employer and mentor to produce the ‘e’ passbook, and behavioural tool.

Method of delivery

Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning

• Face-to-face tutorials

• Access to learning on e-portfolio

• Awarding body registration and certification

• Assessor visits

Job example

Service maintenance technician, MOT tester

Useful information

A competent Light Vehicle Service and Maintenance Technician on completion of the Apprenticeship Standard will meet the following requirements:


• Impact of vehicle service and repair

• The structure of the industry

• Develop positive working relationships

• Workshop and tool procedures

• Routine servicing and inspection

• Steering and suspension geometries

• Construction and operation of vehicle

• Common fault types

• Vehicle emissions and legal requirements

• Alternative fuels and hybrid and electric systems.



• Maintain a safe and efficient workshop

• Carry out fundamental tasks

• Obtain diagnostic and repair information

• Interpret diagnostic information

• Use a range of diagnostic equipment

• Follow recognised diagnostic procedures

• Report faults

• Follow recognised repair procedures

• Demonstrate due regard for own safety and that of others



• Embracing Change

• Adding Value

• Ethics and Integrity

• Personal Accountability

• Productivity

• Team working and Collaboration

• Effective communication

• Problem solving

• Commitment to customer service

• Use all knowledge and skills developed

• Take responsibility when required

Date last updated:05 August 2021

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