An administration co-ordinator in children’s services at the Cumbria Partnership NHS Foundation Trust is among one of the first to complete a Level 4 NVQ through a learning assistant e-portfolio with Training 2000.
Twenty-nine-year-old Anna Penrose, from Carlisle, along with 5 other learners, completed their Diploma in Business and Administration Level 4 qualification by submitting evidence using an online e-portfolio that helps providers to deliver vocational qualifications more effectively.
Anna decided to study for a Level 4 NVQ in Business and Administration through her employer last year after spotting an advert in the staff magazine.
She says the experience has helped her to understand her role, improved her line management skills and helped her to solve problems more quickly and efficiently.
“This qualification has made me more aware of the work I do and made me think differently about my role and how I interact with colleagues,” she says. “The course really honed in on my problem-solving skills and this is an important part of my job.”
“I enjoyed the process and found it very easy to upload evidence to the Learning Assistant program and cross-reference the modules,” she says. “The assessors were very easy to contact and made the whole process very enjoyable and seamless.
“I had started NVQs in the past where the process was paper-based and I found it very arduous and too much work on top of my job. This model was very straightforward and the whole process was very well done.”
Lyn Moore, Anna’s line manager, is delighted with her development since she completed the course. “Anna is a star,” she says. “She has really developed her skills and is much more autonomous than she was before.
“She has put new systems in place to work with staff more efficiently and her ability to work through a problem is much stronger. I am really pleased with the progress she has made.”
Lyn says on-the-job training is becoming increasingly important to the Cumbria Partnership NHS Foundation Trust as pressure grows for hospitals to work more efficiently.
“The demands on our hospitals are ever-increasing and our support services underpin that,” she says. “By improving our performance management and streamlining our systems we can provide more consistency and efficiency.”
Anna is now planning to develop her skills further by studying for an NVQ Level 5 in Management. “The course helped to prepare me for the Level 5 qualification and I feel ready to take on the challenges that this course will bring,” she says.
“Some of the modules from my Level 4 NVQ can also be used as evidence for aspects of my Level 5, which will be very beneficial.”