Duration
2 days
Cost
£400 + VAT
Method of Delivery
Facilitated Learning.
Description
Mandatory Unit:
- Developing yourself as a Team Leader
Optional Units:
- Motivating the work team to perform
- Planning and monitoring work
- Developing the work team
- Induction and coaching in the workplace
- Leading the work team lawfully
- Fulfilling customer requirements
- Providing quality to customers
- Using information to solve problems
- Dealing with change in the workplace
- Maintaining a healthy and safe working environment
- Diversity in the workplace
- Using resources efficiently in the workplace
- Communicating with people outside the work team
- Briefing the work team
- Workplace communication
- Workplace information systems
- Business improvement techniques
- Leading your work team
- Managing yourself
- Enterprise awareness
- Dealing with customers lawfully
Target Group
Practising or aspiring team leaders with opportunity to meet the assessment criteria. Recognised at a National level.
Aim
To provide a basic knowledge and understanding of the principles and practicalities of team leading, which when applied in the workplace will improve their contribution to the company.
Objectives
To provide a basic knowledge and understanding of the principles and practicalities of team leading, which when applied in the workplace will improve their contribution to the company.
Reflective review and/or oral briefings, case studies, short answer questions, work-based assignments or centre devised alternatives.