Duration
1 day
Cost
£150 + VAT
Method of Delivery
Facilitated Learning.
Description
This course covers:
- What is good customer care?
- Who are your customers?
- Elements of communication
- Positive words and phrases
- Effective questioning and listening skills
- Behaviour styles and assertiveness at work
- How to prioritise
- Problem solving and negotiation skills
- Action planning
Target Group
Anyone wishing to improve their customer relationship skills and develop their communication techniques.
Aim
To enable individuals to develop their skills to improve customer relationships.
Objectives
To enable individuals to develop their skills to improve customer relationships.