Duration
2 days
Cost
£600 + VAT
Method of Delivery
Facilitated Learning.
Description
• What is Aggressive behaviour
• What is Passive behaviour
• What is assertive behaviour
• Bullying behaviour and how to deal with it
• Resistance to change
• Aggressive body language
• Passive body language
• Assertive body language
• The SPIN technique
• Self limiting talk
• Dealing with angry/aggressive people
• How to behave assertively
• Transactional Analysis - Parent/Adult/Child - Personality Drivers
Target Group
This programme is designed for anyone who feels that they need to increase their personal effectiveness and self-confidence to enhance job performance.
Aim
To enable delegates to understand their interpersonal style and its impact on others and to develop Assertiveness techniques.
Objectives
To enable delegates to understand their interpersonal style and its impact on others and to develop Assertiveness techniques.