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About Business

Relevant to many different occupations, this sector focuses on the areas that keep businesses running efficiently and profitably and keep staff and customers happy.

Millions of people work in this sector, and your Apprenticeship could lead to a role in a number of different areas within an organisation.

Around 20,000 apprentices start a Business Admin Apprenticeship every year. This Apprenticeship uses employer led, up to date, flexible qualifications which meet the changing skills needs of employers.  97% of employers say that effective administration is essential to their business, so they do a crucial job.

As an apprentice, your exact duties will depend on your employer and the level of Apprenticeship you are doing. It’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spread sheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

One of the great things about business and administration is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Administration roles are also an excellent starting point to move into management once you have more experience.

Business and Professional Administration

24 months. One day per week

Around 4.5 million people are engaged in the running of businesses in the public, private and not-for-profit sectors in the UK. The Business and Professional Administration Higher Apprenticeship is designed to meet the skills needs of employers by attracting new talent into a career in business and administration and help to up skill the workforce to replace those who leave or retire.


Cyber Security Technologist Higher Apprenticeship

24 Months - One day training per fortnight


The primary role of Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks, controls, measures and mitigation to protect organisations systems and people. Those who choose the technical side of the apprenticeship will focus on areas including security design & architecture, security testing, investigations & response. Those focussed on the risk analyst side will concentrate on areas such as operations, risks, governance & compliance. All people in this occupation work to achieve required security outcomes in a legal and regulatory context in all parts of the economy. They develop and apply practical knowledge of information security to deliver solutions that fulfil an organisation’s requirement.

LEVEL Level 4

‘Steps’ to… Business & Administration

3-4 days per week for 20 weeks

Our steps to business & Administration will give you a level 2 certificate in Business Administration. this is a perfect programme to give you the skills you need to progress onto a business admin apprenticeship.


Business and Administration Apprenticeship

Level 2 & 3 - 12 months/15 months

This Apprenticeship is for those in an important support role within an organisation.  Administrators handle the day-to-day tasks in an office, make sure things run smoothly and do a crucial job.

LEVEL 2 & 3

Team Leading & Management Apprenticeship

12 months for each level of study

This Apprenticeship can be applied across a broad range of sectors and job roles. Good team leaders and managers are essential to the success of any business, so the skills gained on the Apprenticeship are highly valuable and transferable.

LEVEL 2 & 3

Customer Service Practitioner Apprenticeship

18 months. One day per week

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


IT User Skills Apprenticeship

12 months for each level of study

This Apprenticeship is for people who support IT systems and software. IT User apprentices will gain the skills and knowledge required to become competent in their chosen job role and support their colleagues with their IT queries.

LEVEL 2 with chance to progress to level 3

There’s 97%

of employers

who say effective

administration is

essential to their



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