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About Professional Services

Relevant to many different occupations, this sector focuses on the areas that keep businesses running efficiently and profitably and keep staff and customers happy.

Millions of people work in this sector, and your Apprenticeship could lead to a role in a number of different areas within an organisation.

Around 20,000 apprentices start a Business Admin Apprenticeship every year. This Apprenticeship uses employer led, up to date, flexible qualifications which meet the changing skills needs of employers.  97% of employers say that effective administration is essential to their business, so they do a crucial job.

As an apprentice, your exact duties will depend on your employer and the level of Apprenticeship you are doing. It’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spread sheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

One of the great things about business and administration is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Administration roles are also an excellent starting point to move into management once you have more experience.

Business and Professional Administration

Level: 4

Duration: 21 - 24 months. One day per week

Around 4.5 million people are engaged in the running of businesses in the public, private and not-for-profit sectors in the UK. The Business and Professional Administration Higher Apprenticeship is designed to meet the skills needs of employers by attracting new talent into a career in business and administration and help to up skill the workforce to replace those who leave or retire.

‘Steps’ to… Business & Administration

Level: 2

Duration: 3-4 days per week for 20 weeks

Our steps to business & Administration will give you a level 2 certificate in Business Administration. this is a perfect programme to give you the skills you need to progress onto a business admin apprenticeship.


Business Administrator Apprenticeship

Level: 3

Duration: 15 - 18 months

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Team Leading & Management Apprenticeship

Level: 2 & 3

Duration: 12 months for each level of study

This Apprenticeship can be applied across a broad range of sectors and job roles. Good team leaders and managers are essential to the success of any business, so the skills gained on the Apprenticeship are highly valuable and transferable.

Customer Service Practitioner Apprenticeship

Level: 2

Duration: 15 months. One day per week

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

There’s 97%

of employers

who say effective

administration is

essential to their



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