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ICT 2nd Line Support / Network Engineer Assessor

May 3, 2019

Do you have experience at 2nd Line ICT support?

Do you know about ICT networks and how to troubleshoot?

Want to be part of the digital growth area in apprenticeships?


If so, then we have the perfect role for you!


About us:

Training 2000 is at the heart of the Lancashire economy, developing talent and training the next generation. We are growing and an exciting opportunity has arisen for the post of Network Engineer Assessor either on a self-employed or employed fixed term basis


If you haven’t already heard of us, we are part of the University of Central Lancashire Group and have over 50 years’ experience of delivering high quality technical and professional training programmes to industry and individuals.


We have a strong heritage, skilled workforce, state of the art facilities and above all a great team ethos. We are on a mission to deliver learning excellence and create outstanding talent for Lancashire and beyond and we firmly believe our people are our biggest asset in achieving this. Our customers are diverse and their businesses varied, from micro businesses such as Dental Practices to national companies such as Chubb.


About the Role:

We are looking to recruit an ICT 2nd Line Support / Network Engineer Assessor for a newly created role to work as part of our Professional Services and Medical team. In this role, you will be joining a team who are growing lots of exciting new qualifications including this one and be part of this exciting journey. As a business we are moving with the technology world and the Digital Apprenticeship Market is where we are looking to expand over the next few years. This makes it a really exciting time to join our business as you can help us shape the future of Training 2000.


We’re looking for someone that will offer support and assess our Apprentices against the new standard with regards to ICT support and networks.  You will be responsible for working with some of our big customers and will have a cohort of learners assigned to you. With these learners, you will help guide them through building a quality portfolio of work which will help them with their end point assessment at the end of their qualification.  We are currently also taking on new learners for this qualification and therefore, alongside supporting them through their end point assessment, you will also be enrolling new learners onto programme as they start their qualification.


The primary role is provide support and assess ICT learners who design, install, maintain and support networks within an organisation or between organisations. Typically our learners need to maintain high levels of operation of ICT networks in order to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers. They will understand anything from network configuration, cloud, network administration and monitoring tools, and be able to give technical advice and guidance. Cyber knowledge would be an advantage but not essential.


Based on this we are looking for someone who has a minimum of 2 years’ experience for ICT 2nd line support or above and ideally who holds a relevant qualification in ICT which will allow them to assess qualifications up to and including Level 4.  If you haven’t assessed, mentored or coached before this is not an issue as full training and qualifications can be provided for the role.


In return, you will be joining a department and specifically a qualification that is growing and you will be able to help us shape how we run this in the future.


We firmly believe that everyone is unique in their own way and we are looking for people from all walks of life who will join our inclusive culture. We are committed to equality, diversity and access for all which makes Training 2000 a great place to work.


Safeguarding of our learners is at the heart of everything that we do. Therefore, due to having children (under 18’s) on our site, all appointments are subject to the receipt of a satisfactory enhanced child workforce disclosure from the Disclosure and Barring Service (DBS; formally the CRB), or a check via the Update Service on a relevant enhanced disclosure. Further information on these checks can be obtained from the Government website.


If this sounds like the kind of role and place for you then we are really excited to hear from you. If you’d like an informal discussion ahead of applying, please contact a member of our HR team on 01254 54659 and they will be more than happy to help.

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