Central Services Administrator

May 10, 2021

Central Services Administrator

 

  • Are you passionate around delivering exceptional customer service?
  • Do you have the ability to meet customer’s needs?
  • Are you looking for a new and extremely rewarding job role?
  • Are you looking to be recognised within your organisation?

 

If so, then we have the perfect role for you!

 

 

About the Role:

 

The role we are recruiting for is part of our Central Services Department at Training 2000, the heart of our organisation. We are looking for someone to join our dedicated team who are passionate around customer relations and provide a first class service. Some of the key objectives within this role will involve;

  • To promptly and professionally respond to internal and external customer telephone calls, in line with the Company service level agreement, providing an end to end solution to all enquiries
  • To maintain a strong and professional image and reputation with all customers through a focused and responsive customer service.
  • To maintain confidentiality and be diplomatic with handling of situations.

 

We are looking for someone who can provide comprehensive customer service to both internal and external customers, as well as an inclusive administration service to the numerous departments within the business. As a first point of contact for our customers, the successful candidate will have outstanding customer service abilities, be an excellent communicator with a professional approach and have the ability to deal with people at all levels. We are looking for someone who can drive the highest quality standards and duties, which must be delivered efficiently and timely in accordance with the Company Service Standards and the Company Core Values.

 

Candidates must have excellent administration, planning and organisation skills and be able to manage time effectively as well as having an eye for detail and broad knowledge of the Microsoft Office package.

 

This exciting opportunity will allow the successful candidate to build on their knowledge of the business, whilst also working with the numerous departments at Training 2000.

 

Possession of an NVQ in Business Administration (or equivalent) would be an advantage.

 

This is a part time, permanent contract working; Tuesday, Wednesday and Thursday 07:45am – 15.00pm.

 

All required training will be provided alongside a robust induction programme.

 

 

What we will offer in return:

  • Competitive salary of £18,043.98 (Pro Rata)
  • Competitive benefits package
  • 27 days annual leave PLUS bank holidays – This entitlement will increase over time to 32 days with the opportunity to purchase an additional 5 days per year (Pro Rata)
  • Life insurance at 4 x your annual salary
  • Group Private Pension scheme where we will match contributions up to 5% (following 6 months service

 

We are passionate around further developing our work force and therefore Training 2000 host mandatory CPD events and online webinars specific to the industry specialism. Further to this, we are also in the process of developing a learning and development strategy.

 

We firmly believe in having a good work life balance and recognise that everyone is unique in their own way. We are looking for people from all walks of life who will join our inclusive culture and experience just what a great place Training 2000 really is. We are committed to equality, diversity and access for all.

 

Safeguarding of our learners is at the heart of everything that we do. Therefore, due to having children (under 18’s) on our site, all appointments are subject to the receipt of a satisfactory enhanced child workforce disclosure from the Disclosure and Barring Service (DBS; formally the CRB), or a check via the Update Service on a relevant enhanced disclosure. Further information on these checks can be obtained from the Government website.

 

If you’re excited by the sound of this role, then we urge you to contact us to discuss further. If you’d like an informal discussion ahead of applying, please contact a member of our HR team on 01254 54659 and they will be more than happy to help.

 

 

About us:

Training 2000 is at the heart of the Lancashire economy, developing talent and training the next generation. We are growing and an exciting opportunity has arisen for the post of Central Service Administrator, working with our parent organisation UCLan.

 

If you haven’t already heard of us, we are part of the University of Central Lancashire Group and have over 50 years’ experience of delivering high quality technical and professional training programmes to industry and individuals.

 

We have a strong heritage, skilled workforce, state of the art facilities and above all a great team ethos. We are on a mission to deliver learning excellence and create outstanding talent for Lancashire and beyond and we firmly believe our people are our biggest asset in achieving this. Our customers are diverse and their businesses varied, from micro businesses such as Dental Practices to global companies such as Chubb and OTIS.

Need more help finding the right opportunity?

Complete the following details and we will get in touch.