Career Development Adviser – Business Administration and Customer Service

May 26, 2021

          Career Development Adviser – Business Administration and Customer Service



  • Have you got a real passion for your industry or sector and wish to develop others?
  • Are you passionate around apprenticeships?
  • Would you like to support/develop a wide range of learners?
  • Are you looking for a new and extremely rewarding job role?
  • Are you looking to be recognised within your organisation?



If so, then we have the perfect role for you!



About the Role:

Training 2000 is seeking to appoint a Business Admin and Customer Service Assessor/CDA to join their established team of professionals within the Professional and Medical Services department. We are looking for a committed, passionate and dedicated individual to join the team to support the growth of the programme and continue the successes. Some of the key objectives within this role will involve:

  • Deliver 1 to 1 sessions, assess and support learners from level 2 – level 3
  • Developing relationships with employers whilst supporting learners in the workplace
  • Develop curriculum design to constantly improve delivery within the relevant occupational sector
  • Support learners in securing employment to support the apprenticeship.
  • Support learners through End Point assessment



Through working with our dedicated team, we welcome new ideas and content to further enhance the learning experience, whilst also developing our already successful teaching/training sessions. We are looking for an assessor who can inspire, understand and motivate whilst also taking accountability for all they do, with good understanding of engagement of learners. Due to COVID-19, delivery is currently taking place remotely, however once restrictions are lifted you will be based at our Blackburn site with required travel to our employers. Due to this, you must hold a full UK driving licence.


As part of the role, you will be required to maintain/build the working relationships we hold with our valued employers, whilst further developing learners to reach their full potential and work towards achieving their aspirations. The ideal candidate should have a passion for Business Admin and Customer Service and endeavour to pass on their knowledge and skills to the future generation. They should also possess an Assessors Award A1 qualification or be willing to work towards one. An Internal Verifiers Award V1 would also be beneficial.


The successful candidate is expected to be well organised, innovative and creative, self-motivated and a good communicator as well as having excellent listening skills and good administrative skills.

It is expected you will have strong interpersonal skills, active listening skills and excellent ability to coach/mentor to aid learner progression.


This is a permanent full time position.



What we will offer in return:

  • Competitive salary of £25,237
  • Competitive benefits package
  • Opportunity to develop your career
  • 27 days annual leave PLUS bank holidays – This entitlement will increase over time to 32 days with the opportunity to purchase an additional 5 days per year
  • Life insurance at 4 x your annual salary
  • Group Private Pension scheme where we will match contributions up to 5% (following 6 months service


We are passionate around further developing our work force and therefore Training 2000 host mandatory CPD events and online webinars specific to the industry specialism. Further to this, we are also in the process of developing a learning and development strategy.


We firmly believe in having a good work life balance and recognise that everyone is unique in their own way. We are looking for people from all walks of life who will join our inclusive culture and experience just what a great place Training 2000 really is. We are committed to equality, diversity and access for all.


Safeguarding of our learners is at the heart of everything that we do. Therefore, due to having children (under 18’s) on our site, all appointments are subject to the receipt of a satisfactory enhanced child workforce disclosure from the Disclosure and Barring Service (DBS; formally the CRB), or a check via the Update Service on a relevant enhanced disclosure. Further information on these checks can be obtained from the Government website.


If you’re excited by the sound of this role, then we urge you to contact us to discuss further. If you’d like an informal discussion ahead of applying, please contact a member of our HR team on 01254 54659 and they will be more than happy to help.




About Us:


Training 2000 is at the heart of the Lancashire economy, developing talent and training the next generation. We are growing and an exciting opportunity has arisen for the post of Business Admin and Customer Service CDA.


If you haven’t already heard of us, we are part of the University of Central Lancashire Group and have over 50 years’ experience of delivering high quality technical and professional training programmes to industry and individuals.


We have a strong heritage, skilled workforce, state of the art facilities and above all a great team ethos. We are on a mission to deliver learning excellence and create outstanding talent for Lancashire and beyond and we firmly believe our people are our biggest asset in achieving this. Our customers are diverse and their businesses varied, from micro businesses such as Dental Practices to global companies such as Rolls Royce.


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