This vacancy is for an Apprentice Senior Healthcare Support Worker based in Leyland, Lancashire.
The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.
Working under the direct supervision of the practice nursing team and strictly in accordance with specific guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. This will include undertaking diagnostic tests, preventative health care, screening and patient education.
Main duties and responsibilities:
Assessment, screening and treatment services and health education advice.
Provide general and specific health screening to the practice patients within agreed protocols with referral to a nurse or a GP as necessary.
Assist in the assessment and surveillance of patients health and well-being including chronic disease patient reviews and private medicals as appropriate (HGV, local businesses etc.).
Provide follow-up advice for smoking cessation, diet modification, weight management and other health promotion areas.
Perform new patient checks and NHS health checks
Prepare and maintain environments and equipment before, during and after patient care interventions including assisting GP’s during the performance of minor operations.
Assist in the monitoring of patient on anticoagulation.
Administer vaccinations deemed as appropriate, working within agreed protocols and following the appropriate training/competency assessment.
Assist in the production and review of individual patient care plans where necessary.
Pathological specimens and investigatory procedures
Undertake the collection of pathological specimens including blood samples and swabs.
Undertake routine diagnostic tests such as urinalysis, blood pressure monitoring, ECG recording and 24 hour blood pressure monitoring.
Administrative and Professional Responsibilities
Participate in the administrative and professional responsibilities of the practice team
Ensure accurate notes of all consultations and treatments are recorded in the patient’s computerised records.
Participation in clinical audit, practice research projects and significant event analyses.
Implement infection control requirements.
Assist in Health Promotion displays.
Assist in ensuring that clinical rooms are stocked, as required.
Undertake cleansing, maintenance and calibration of equipment according to the Practice's policy or with the agreement of a practice nurse.
Undertake stock control and rotation and ordering of consumables.
Effectively manage own time, workload and resources.
Act as a chaperone when requested.
Maintain effective liaison with all other members of the health care team, and other agencies, with appropriate regard to confidentiality and practice protocols and procedures.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
Personal/ Professional Development
Participate in the development and implementation of a personal and professional development plan and take responsibility for maintaining a record of own personal and/or professional development.
Participate in any training programme implemented by the practice as part of this employment.
Maintain continued education by attendance at course and study days
Take responsibility for own development, learning and performance.
Management of risk
The post holder will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs
Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and reporting potential risks identified
Use personal security systems within the workplace according to practice guidelines
Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice
Health and Safety at Work
The post-holder must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available on the Intranet
In accordance with the Health and Safety at Work Act 1974 all employees have a duty to take reasonable care to avoid injury to themselves and to others affected by their work activities
Employees will be notified where their post carries a requirement for immunisation
The post-holder will be required to undertake physical intervention training and BLS
All staff should be aware of their responsibility to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies
All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individual’s responsibility to escalate their concerns to the Practice Manager)
Safeguarding Children and Adults
All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees
In addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safe-guarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training and to ensure that they undertake this to a level appropriate to their role.
Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
Review and process data using accurate coding in order to ensure easy and accurate information retrieval for monitoring and audit processes
Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act
Equality and diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues
Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity in a non-discriminatory culture
Support people who need assistance in exercising their rights
Monitor and evaluate adherence to local chaperoning policies
Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and accept the rights of individuals to choose their care providers, participate in care and refuse care
Assist patients from marginalised groups to access quality care
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Sustainability and Climate Change
All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction.
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, outside agencies and patients.
Recognise people’s needs for alternative methods of communication and respond accordingly
Rehabilitation of Offenders Act
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore you are required to declare all criminal convictions, cautions, reprimands or final warnings and a criminal records check will be carried out on your behalf.
This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. The job description will be periodically reviewed in light if the developing work requirements. The post holder should be aware that this may require undertaking new responsibilities or relinquishing current responsibilities in order to meet business needs. The post-holder will be expected to contribute towards that revision.
Level 3 Diploma in Senior Healthcare Support Worker (Specified Pathway)
Functional Skills Level 2 in Functional skills in Maths and Literacy (if required)
Skills development in the relevant pathway sector (adult nursing, theatre support, allied healthcare, mental health and children & young person’s support).
Employer Rights and Responsibility
Personal Learning and thinking Skills