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Autocare Technician Apprenticeship

Level: 2
Duration: 30 months
Description:

An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

The Auto-care Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

Entry requirements:

A minimum of four GCSEs at Grade 4 (C) or above is desirable

Where will I study:

Training 2000’s Automotive Centre, Blackburn

Objective

• Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning

• Face-to-face tutorials

• Access to learning on e-portfolio

• Awarding body registration and certification

• Assessor visits

Job example

Service Technician, Fast Fit Technician

Useful information

A competent Autocare Technician on completion of the Apprenticeship Standard will meet the following requirements:

KNOWLEDGE

• Tyre legislation

• Fundamentals of specific vehicle systems

• Vehicle 4-wheel geometry principles

• Basic consumer legislation

• Health and safety

• Hybrid/Electrical systems

• Vehicle safety checks SKILLS

• Contribute to a safe workplace

• Carry out stock procedures

• Carry out vehicle safety inspections

• Make recommendations to customers

• Carry out replacement, repair and rebalancing

• 4-wheel geometry operations

• Use correct tools and equipment

 

BEHAVIOURS/ATTITUDE

• Embracing Change

• Adding Value

• Ethics and Integrity

• Personal Accountability

• Productivity

• Team working and Collaboration

• Effective communication

• Problem solving

• Commitment to customer service

Date last updated:23 February 2021

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