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Operations / Departmental Manager Apprenticeship

Level: 5
Duration: 15 months

An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Entry requirements:

A minimum of five GCSE at grade 4 (C) or above including English AND prior experience in a manager role

Where will I study:

Blackburn or in your workplace

What will I learn?

Knowledge and skills

Organisational performance – delivering results

  • Operational Management
  • Project Management
  • Finance

Interpersonal excellence – managing people and developing relationships

  • Leading People
  • Managing People
  • Building Relationships
  • Communication

Personal effectiveness – managing self

  • Self-awareness
  • Management of Self
  • Decision Making


  • Takes responsibility
  • Inclusive
  • Agile
  • Professionalism

The End Point Assessment will test the entire Apprenticeship Standard, and be undertaken as follows:

  • Assessment of knowledge through a test using scenarios, questions and responses
  • Assessment of competency through a structured competency based interview
  • Assessment of portfolio of evidence
  • Presentation on work based project with question and answer session
  • Continuing Professional Development Log reviewed and professional discussion relating to CPD

The End Point Assessment requires apprentices to demonstrate they have achieved the Apprenticeship Standard.

Job example

Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Date last updated:03 March 2021

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