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An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
A minimum of five GCSE at grade 4 (C) or above including English OR prior experience in a manager role
acquired and demonstrated through continuous professional development
through formal learning and applied according to business environment
Organisational Performance – delivering results
Interpersonal Excellence – managing people and developing relationships
Personal Effectiveness – managing self
developed and exhibited in the workplace
Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers
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