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Information Communications Technician – Network Technician

Level: 3
Duration: 21 Months

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

Entry requirements:

A minimum of three GCSE at grade C (grade 4) or above including Maths and English OR prior experience in an IT related role

Where will I study:

At Training 2000 or delivered online

What will I learn?
  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Interpret technical specifications relevant to the ICT task
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements
  • Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Apply appropriate testing methodologies to hardware or software or cabling assets
  • Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Complete cabling tasks for example coaxial, copper, fibre or remotely.
  • Administer mobile devices on a network
  • Deliver network tasks prioritising security with a view to mitigating and defending against security risks
  • Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers
Job example

1st & 2nd line support telecoms technician, Communications technician, Maintenance support technician, IT support officer, Network support

Date last updated:08 July 2021

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