Accessibility Statement for Training 2000

Training 2000 is committed to making our website accessible to everyone. If you feel that we could do more to improve our accessibility, please contact us with your suggestions. Below you will find information on the steps we have taken to make our website as accessible as possible.

This website is content managed by Training 2000. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change contrast levels
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most PDF documents are not fully accessible to screen reader software
  • most Microsoft Word documents are not fully accessible to a screen reader and could be difficult to navigate using a keyboard
  • live video streams do not have captions
  • any pre-recorded video prior to the 23rd September 2020 do not have captions
  • some of our online forms are difficult to navigate using just a keyboard

 

Feedback and contact information

If you need information on this website in a different format like large print, audio recording etc. get in touch with us:

  • email – [email protected]
  • call – 01254 54659
  • in person – Training 2000, Furthergate Business Park, Harwood Street, Blackburn, BB1 3BD

We will consider your request and get back to you in 3 working days.

If you need help to translate any of our information into a different language Google have a tool that can assist with this – https://translate.google.co.uk/

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Head of Business Development by emailing [email protected] or phoning 01254 54659.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

Our reception have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us [add link to contact details page].

 

Technical information about this website’s accessibility

Training 2000 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below:

  • Online application form is a third party website that is skinned to make it look part of Training 2000’s website, is exempt as it is outside of our control
  • The location maps link to a third party (Google maps) which makes it exempt as it is outside of our control.
  • Our videos are hosted on a third party site (YouTube) which makes it exempt as it is outside of our control
  • Most of our PDFs and Word documents are non compliant. The information contained within these documents is also available as a HTML web page or in a different format.
  • Any pre-recorded video published before the 23rd September 2020 is exempt
  • Some logos used on the website are by a third party and are hard to read at a low contrast

 

Non-accessible content

The content listed below is non-accessible for the following reasons

  • Each of our courses has its own PDF that is not fully compliant. The information contained within these PDFs is replicated on the relevant course information page on the website, which is a fully accessible page
  • The application form to apply to Training 2000 as a member of staff is not fully compliant because we are in the process of looking at alternative recruitment systems or forms
  • The application form for a new learner is not fully compliant. The third party (Pelcom) have taken steps to make the form more compliant to WCAG, but the technology used is outdated and will never fully be compliant
  • The feedback form is not fully compliant. We are looking at alternative ways of recording this information
  • Corporate Social Responsibility PDF is not fully compliant. Any further updates to this document will be turned into a fully accessible webpage

 

Non-compliance with the accessibility regulations

Accessibility Problem WCAG 2.1 AA success criteria the problem fails on Date to be fixed
Readable PDFs 1.1.1 and 4.1.2 April 2021
Staff application form 1.1.1 and 4.1.2 April 2021
Feedback form 1.1.1 and 4.1.2 April 2021
Corporate Social Responsibility 1.1.1 and 4.1.2 April 2021

 

Disproportionate burden

Training 2000 is part of the University of Central Lancashire (UCLan). We are working with UCLan to merge our current website with UCLan’s. By April 2021 this project will be complete so it would be a disproportionate burden for us to use an external company to perform accessibility checks to the WCAG standard and fix all problems. We have made reasonable steps to audit the website internally and fix any issues identified.

Due to COVID-19, UCLan’s new, fully compliant website launch has been delayed until November 2020.

 

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our online learner application form is built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in September 2021.

 

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

Live video

We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations.

Pre-recorded video published before the 23rd September is exempt from meeting the accessibility regulations. Any new video we publish will have captions added.

 

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020.

This website was last tested between 19th August and 23rd September 2020. The test was carried out internally by Training 2000 using a combination of free tools – visual test, code sniffer and wave.webaim.org. Any issues that could not be fixed using the content management system were referred to our website support company.

 

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