Business Apprenticeship: A Day in the Life of a…Business Administrator Apprentice

Hi, my name is Yannis and I am currently on a Business Apprenticeship.

I am just your average teenager. I enjoy being active and also spending time with my friends when not in work. Before I started this programme, I was very sports orientated and didn’t really have a career path in mind.

One of the main reasons I chose this Apprenticeship is because I was helped by the staff at Training 2000 who guided me towards the right direction. Also my family, especially my mother, provided me with huge amounts of support that helped me to focus and pursue the job.

I started my journey on a Traineeship, which was very interesting. After completing this successfully I then worked towards getting on the Apprenticeship, and succeeded.

My day often goes like this…

Once sat at my desk all prepped and ready to go, I will firstly check my notepad for my To Do list of what I may need to do or things I could have missed the day before. This helps me to keep organised in this busy but exciting job!

After checking the list, I will then prioritise my jobs so that I know what needs doing urgently. As I work for a skills company, I am in charge of claiming certificates for students that I have recently completed a qualification. I manage this on my own and this gives me a sense of responsibility. I generally need to use Microsoft Excel and Word for this, as well as having a great telephone manner.

After this is complete, I will move onto class management which is where I add the attendance of students in each of the classes running here. These registers need updating on a weekly basis and I transfer the paper copy of the register onto the online system. Learners often need 100% for bursaries and things so it is very important that it is done correctly.

I usually have lunch with the rest of the department at 1pm. I love feeling part of the team and never feel excluded because I’m an apprentice.

Checking certificates is a big part of my job also because it keeps track of what’s coming in and going out within the company and this helps to keep track of a learner’s progress. This involves working with the examining bodies, using a scanner, typing skills and management of an online system.

The part I enjoy most about my job is having some freedom and a great team around me that encourage and support what I do to help me better myself. I feel that my manager has been a huge help and teaches me about business admin and what it takes to succeed further down the line. Business Apprenticeships are usually really varied, I can even be invigilating exams one day, then attending events the next.

I’m not sure yet exactly what I want in the future, but I currently work closely with Career Development Advisors’ and I really like the sound of the job they do.
Overall, doing a Business Apprenticeship is brilliant and I have had an excellent time so far. I leave the office at the end of every day knowing that I’ve achieved something and am even closer to finding my dream job.

Spotlight on: John Westhead, Business Manager for the Study Programmes

Spotlight on:

John Westhead, Business Manager for the Study Programmes.

Background – For the last 9 years I have worked in the welfare to work sector, starting out managing a team of people responsible for the New Deal contract across Blackpool, Lancaster and Morecambe. This involved taking long term unemployed people from ages 18-70 and helping them secure work and placement opportunities, during my time here I also managed a train to gain and apprenticeship contract as well as a Learn Direct contract spanning 9 sites.

More recently I have been managing the Work Programme contract which is the governments flagship welfare to work delivery which is designed to help the most hard to help long term unemployed people gain sustainable work.

Prior to that I have worked in many other sector’s and have managed an Estate Agency, worked in Stockbroking and also Logistics to name a few!

I live and was born in Blackpool (The little Las Vegas of the North!) I am married with one little boy aged 5 who certainly keeps me on my toes! I like to relax by spending as much family time as I can and enjoy taking time at home, going out and about around the Fylde coast and I coach the junior football team that my son plays for, although looking after 20 under 7’s is not that relaxing!

Likes – Man Utd! I have a season ticket for myself and my little boy so we are always out at the football which is great for us and also a relief for my wife as we are not under her feet talking about football!

Dislikes – Shopping, I hate it! Also I tend to have a problem with people who are not passionate about what they do, I am a great believer that if you are doing a job you should be passionate about it and want to do the best you can in whatever you do.

Future Aims – My aim for my department is to ensure that we are providing the best possible options for the young people and adults on our programme, I feel that we have a massive responsibility with the youth learners in that we are here to prepare them to enter either an apprenticeship, work or further education. I am hopeful that we will develop behaviours and attitudes to a level where they are ready to take on the next challenge in their lives as it is important to remember that a lot of the people we are dealing with are disadvantaged and not engaged with traditional learning

I believe that through inspirational and engaging programmes along with the natural passion dedication and determination that my team have we will be able to have a huge influence on the development of the local people and also the local community.

Most embarrassing moment – When I was working in Estate Agency I was showing a young couple around a property that was empty, I went in with the key and we started to look around and I heard a noise, I thought it must just be the wind but then the next minute a naked man started walking down the stairs towards us! It turns out that husband and wife who owned the house had been out the night before, had a row and the husband came back to their old property with a key he still had! For once I was lost for words!